By placing an order, you confirm that you have read, understood, and accepted the following policy.
Returns
Nilola offers a 7-day quality guarantee for damaged/faulty item(s). Customers can return defective item(s) for a refund, replacement, or exchange. Please initiate your request of choice in our contact portal here. Requests older than 7 days from delivery date will not be accepted.
For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 7 days of the order delivery date. If you’d like to swap an item for another size or color, please contact us for the return address and the exchange process details.
Returned item(s) must be unwashed, unworn, unused, and in brand new condition with tags.
Exchange requests must be for products with the same or lower value only.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team.
You will be notified via email about your return status. If you are eligible for a refund, the refund amount will be credited to your original payment method within 3-7 days. Please note the original shipping charge is non-refundable.
Reserved Rights Regarding Returns
Nilola reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Cancellations or changes:
In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:
- If you need to cancel your order without incurring a fee, please contact us WITHIN 6 hours of order successfully paid.
- If you need to make changes to your order, please contact us WITHIN 24 hours of order successfully paid.
- We do not allow order modifications AFTER 24 hours of successful payment. If you still wish to make changes, please contact us ASAP, and we will do what we can to help.
